Nicole Gluckstern CV


I’m a non-profit theatre worker, communications specialist, and a former co-owner of a worker-owned natural foods cooperative. I’ve developed a full suite of administrative and operational skills such in HR, payroll, OSHA compliance, scheduling, budgeting, meeting and event coordination, internal and external communications, department and inventory management, database entry, and creation/implementation of policies and procedures. As a publicist, marketing manager, and event producer I’ve also developed skills in media and community outreach, digital asset management, social media, ticketing, event management, and more. In 2018, I obtained a certificate in Visual Media design at City College, including classes in Adobe Suite, HTML, CSS, print production, and web production, and in Spring 2020 I obtained a BA with honors in Theatre Arts from San Francisco State University. I’m currently finishing an MA with a focus on Dramaturgy, graduating in Spring 2022.

Education and Internships

  • San Francisco State University, Theatre Arts, BA (Magna Cum Laude), MA (in progress), SF, CA, Fall 2019-present
  •  Neighborhood Emergency Response Training, SFFD, SF, CA, Fall 2019
  • City College San Francisco, Microsoft Excel Expert Certification, SF, CA, Spring 2018
  • City College San Francisco, Visual Media Design Certification, SF, CA, Spring 2017- Spring 2018
  • NOLS Wilderness First Responder Certification, SF, CA, Aug 2015
  • Community Boards Mediation Certification, SF, CA, Oct 2014
  • USC Annenberg, NEA Institute in Theater and Musical Theater, LA, CA, May 2010
  • The San Francisco Bay Guardian, internship, arts and culture, SF, CA, Spring 2006
  • Travel Writer’s and Photographer’s Conference, Book Passage, Corte Madera, CA, Aug 2005
  •  CounterPulse, internship, technical, SF, CA, Spring 2005
  •  Mediabistro Travel Writer’s Boot Camp, SF, CA, Winter 2005
  •  TEFL certification, Canterbury English S.L., Madrid, Spain, Spring 2002
  •  Colorado State University, Creative Writing and Theatre Arts, Fort Collins, CO, 1991-1995

Selected Work Experience

  • Substrate Arts, 600 Ellsworth, SF, co-owner of cooperatively-operated arts media enterprise. January 2022-present.
  • San Francisco State University, 1600 Holloway, SF, Assistant Academic Office Coordinator. General administrative support for the SFSU School of Theatre and Dance and the SFSU School of Music. December 2021-present
  • San Francisco State University School of Theatre and Dance, 1600 Holloway, SF, Graduate Assistant in THA 200. Instructor support, evaluation of student work, collaborating on curriculum. August 2021-Dec 2021
  • Yerba Buena Gardens Festival, 760 Howard, SF, CA, event staff (seasonal). July 2021-present
  • EXIT Theatre, 156 Eddy, SF, publication designer (July 2017-July 2021); in-house publicist/marketing manager/social media manager (Winter 2017-April 2020); in-house Fringe Festival newsletter author, (2008-2019). I’ve freelanced at EXIT Theatre in a variety of capacities since 2000.
  • Eye Zen Presents, 80 Turk, SF, company manager in charge of operations, outreach, production logistics, scheduling, and social media. Dec 2018-July 2019
  • Folio Books, 3957 24th St, SF, Store manager, including scheduling, safety/OSHA, payroll, promo, outreach, and social media. Apr 2016-May 2017
  • Bi-Rite Market, 3639 18th St, SF, grocery dept. supervisor, Apr 2015-Feb 2016                 
  • Other Avenues Food Cooperative, 3930 Judah St, SF, Worker Cooperative co-owner, buyer, payroll, safety/OSHA, promo, outreach, and social media. July 2007-Apr 2015
  • The Marsh, 1062 Valencia, SF, resident lighting designer, stage manager, box office and FOH. Spring 2006-Summer 2007.
  • CounterPulse, (former Mission Street location), in-house tech crew/lighting design. As CounterPulse’s first tech intern, I helped build the space at 1310 Mission St. and remained on the tech crew until 2007. 2005-2007
  • Hostelling International, 312 Mason, SF, Assistant Manager. Oct 2003-Jan 2005
  • STA Travel, 36 Geary, SF, travel sales representative. Summer 2001-Feb 2002
  • Green Tortoise Adventure Travel, 494 Broadway, SF, 415-834-1000, hostel reception/travel sales/copywriter. Feb 1999-Summer 2001, Summer 2005
  • Freelance theatre tech/lighting designer/stage manager/Fringe tour support, experienced board op, stage manager, lighting designer, and running crew for black box theatres and touring Fringe Festival artists, locally and internationally. 1994-present
  • additional information, work history, and references available upon request

Selected Publication History

  • KQED, theater critic, freelance arts reportage, Feb 2018-present
  • California Magazine, freelance arts reportage, Nov 2018; March 2020
  • East Bay Express, freelance arts reportage, Winter 2017-Dec 2018
  • SFist, freelance arts reportage, Summer 2017
  • Bikes to Books: A Literary Map of San Francisco, City Lights Books, Oct 2013 (second printing and poster publication, Jan 2015. Third printing, Oct 2016. Mini-zine printing, 2018))
  • StageRush, theater correspondent/New York Fringe Festival reportage, Aug 2011
  • BAYSTAGES, freelance arts reportage, Summer 2011-Fall 2012
  • The Performant, creator of performing arts blog at, July 2010-Dec 2013
  • The GIY Guide, creator of DIY lifestyle blog at, Spring 2008-Jan 2010
  • The Quarterly Conversation, freelance book critic, Winter-Spring 2009
  • Theater Bay Area Magazine, freelance theater reportage, Sept 2007-present
  • The San Francisco Bay Guardian, affiliated freelancer/theater, film and literary critic/arts, culture, music, sustainability, and travel reportage, Spring 2006-Oct 2014
  • Other magazine, contributing editor, book reviewer, and travel correspondent, 2005-2007
  • Work Your Way around the World, by Susan Griffith, contributor, 2004-present
  • additional publication credits available upon request


  • Dean’s List, 2017, 2018, 2019, 2020, 2021
  • AAUW-SF Silver Jubilee Scholarship, Fall 2020-2021
  • The Elkind Family Scholarship for Theatre Arts, Fall 2020; Fall 2021
  • Wilbur Eugene Smith Scholarship for Liberal & Creative Arts, Fall 2020-2021
  • Osher Reentry Scholarship, Fall 2019-2020; Fall 2020-2021
  • NEA Institute in Theater and Musical Theater Fellowship, USC Annenberg, May 2010
  • travel writing grant finalist, December 2005
  • Book Passage Travel Writer’s and Photographer’s Conference, travel essay competition, third place, Book Passage, Corte Madera, CA, August 2005

Organizational Affiliations           

  • Association for Theatre in Higher Education, 2021-present 
  • American Theatre Critics Association, 2020-present
  • Will Glickman award committee, 2019-present
  • NERT (Neighborhood Emergency Response Team), 2019-2020
  • NOLS/ReadySF WFR (Wilderness First Responder), 2015-2016
  • Community Boards community mediator, 2014-present
  • TBA Theatre Awards adjudicator, 2013-present
  • Bay Area Theatre Critic’s Circle, Fall 2009-2012
  • National Book Critic’s Circle, Fall 2009-2011
  • NOBAWC, (Network of Bay Area Worker Cooperatives), Summer 2007-April 2015
  • USFWC, (US Federation of Worker Cooperatives), Summer 2007-April 2015
  • AAN (Association of Alternative Newsweeklies), Fall 2006-2014

Skills and Interests

As a former business owner, theatre-maker, and marketing professional, I’m efficient, detail-and-systems-oriented, and able to self-direct and prioritize. Administratively, I’ve created web, newsletter, and promotional content and collateral, managed social media accounts, and spearheaded community and media outreach, as well as managed business operations, payroll, safety, compliance, and logistics. I’m proficient in Microsoft Office, Google Docs, Outlook, WordPress, Mailchimp, Dropbox, Canva, Canvas, Moodle, Slack, HTML, CSS, Adobe Suite, multiple social media platforms, plus database systems such as Filemaker Pro, Sabre, Autostar, Anthology, and more. I’ve lived, worked, and traveled in over thirty countries on five continents, and concurrently learned to mangle a conversation in four languages. I’m an avid city cyclist, amateur historian, and occasional urban forager, and am trained in street fighting/self-defense as well as in conflict resolution mediation, thereby covering all the bases.