Nicole Gluckstern CV

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Curriculum Vitae

Summary

I’m a non-profit and small business administrator, full-stack marketing and communications professional, creative producer, and arts educator. I have years of experience navigating software, systems, platforms, procedures, and processes in small business, administrative office, and educational settings, working independently and in close collaboration with others. As a journalist and communications professional, I have an extensive background in independent research, fact-checking, narrative-shaping, social media, publicity, and community outreach, while juggling multiple deadlines and shifting priorities. I coach and assist artists, non-profits, and small businesses with their publicity, marketing, web design, administrative tasks, and backend systems, and co-founded Substrate Art—a worker-owned digital magazine—in 2022.

Education

San Francisco State University, MA in Theatre Arts (distinguished honors), SF, CA, Spring 2022
San Francisco State University, BA in Theatre Arts (Magna Cum Laude) SF, CA, Spring 2021
City College San Francisco, Visual Media Design Certification,
SF, CA, Spring 2017- Spring 2018

Selected Work Experience

BizMagic, Frisco, Texas/remote. Virtual Assistance for multiple clients, specializing in social media, copywriting, client research, and systems support, May 2024-present
Substrate Arts, 600 Ellsworth, SF. Co-owner/co-manager of cooperatively-operated digital arts magazine. Web designer, webmaster, finance and business operations, communications, fundraising, social media support, event support, and journalism, January 2022-present
San Francisco State University School of Theatre and Dance, 1600 Holloway Ave, SF. Lecturer Faculty, Spring 2025
San Francisco State University School of Theatre and Dance & School of Music, 1600 Holloway Ave, SF. Assistant Academic Office Coordinator. General administrative support, including external and internal communications, scheduling, accreditation reporting, supervision of student-run social media, student publicity, and student-designed marketing collateral, additional collateral design, digital asset management, web updates, newsletter, and event support, December 2021-February 2024
San Francisco State University School of Theatre and Dance, 1600 Holloway Ave, SF. Graduate Assistant. Instructor support, evaluation of student work, collaborating on curriculum and instruction, August 2021-December 2021
Yerba Buena Gardens Festival, 760 Howard, SF, event staff (seasonal), setup, FOH staffing, and breakdown of citywide arts events including concerts, dance performances, readings, and cultural celebrations, July 2021-July 2023
EXIT Theatre, 156 Eddy, SF. Publication designer (July 2017-July 2021); in-house publicist/marketing manager/social media manager (Winter 2017-April 2020); in-house Fringe Festival newsletter author and editorial, (2008-2019). I freelanced at EXIT theatre in various capacities from September 2000-July 2021
Eye Zen Presents, 80 Turk, SF. Company manager in charge of operations, outreach, production logistics, scheduling, event support, and social media (seasonal), December 2018-July 2019
Folio Books, 3957 24^th St, SF. Store manager, including scheduling, safety/OSHA, payroll, media and community outreach, newsletter, event organizing, marketing and social media, April 2016-May 2017
Bi-Rite Market, 3639 18^th St, SF. Grocery dept. supervisor. Supervising and providing a seamless customer experience on the retail floor of a boutique, specialty grocery store, April 2015-February 2016
Other Avenues Food Cooperative, 3930 Judah St, SF. Worker Cooperative co-owner, department manager, buyer, payroll specialist, safety/OSHA, media and community outreach, fundraising, sponsorships, marketing, social media, and event support, July 2007-April 2015
Estrella Suerte Productions et al. As the Principal of a one-person production company, I fill every production/event organizing and communications role while prioritizing artist well-being and audience interactivity. I also perform marketing and publicity consulting for artists, non-profits, and small businesses, 2008-present
Freelance arts and culture journalist. Seasoned arts and culture journalist, 2004-present

additional information, work history, and references available upon request.

Skills

Hard skills

Microsoft Office
Microsoft Excel Expert Certification
Google Office/Workspace
Outlook
Adobe Suite
Canva
WordPress
Drupal
HTML/CSS
Basic audio and video production
Digital asset and archive management
Cash Handling, purchasing, and inventory management
Meeting software & technologies
Multiple database/CMS platforms
Multiple project management and scheduling platforms
Multiple email, survey, and ticketing platforms
Multiple social media platforms

Soft skills

Detail-oriented
Deadline-oriented
Creative, outside-the-box thinker
Highly collaborative, excellent listening and interviewing skills
Highly effective relationship builder
Ability to work with highly diverse populations and communities
Ability to self-direct as well as work within a team
Ability to juggle multiple projects and shifting priorities
Ability to quickly learn new software, systems, and operations
20+ years in event and creative production
15+ years experience in narrative storytelling
10+ years experience in cooperative workspaces

Selected Publication History (current)

Substrate Arts, arts reportage, newsletter, January 2023-present
48 Hills, freelance theatre criticism, June 2023-present
Reasons to Be Cheerful, freelance, solutions-based culture reportage, March 2021-present
KQED, theatre critic, freelance arts reportage, 2018-present

Selected Publication History (past)

San Francisco Chronicle, freelance book reportage, Nov 2021
American Theatre, freelance theatre reportage, March 2021
Roadtrippers, freelance arts reportage, Fall 2019
California Magazine, freelance arts reportage, Nov 2018; March 2020
East Bay Express, freelance arts reportage, Winter 2017-Winter 2018
Bikes to Books: A Literary Map of San Francisco, City Lights Books. Oct 2013 (second printing and poster, Jan 2015. Third printing, Oct 2016. Mini-zine printing, 2018)
StageRush, theatre correspondent/New York Fringe Festival reportage, Summer 2011.
BAYSTAGES, freelance performing arts reportage, Summer 2011-Fall 2012
The Performant, creator of performing arts blog at sfbg.com. Summer 2010-Winter 2013.
The Quarterly Conversation, freelance book critic, Winter-Spring 2009
Theater Bay Area Magazine, freelance theatre reportage,
Sept 2007-2021
The San Francisco Bay Guardian, affiliated freelancer/theatre, film and literary critic/arts, culture, music, sustainability, and travel reportage, Spring 2006-Fall 2014

Honors and Awards